Refund Policy

1. Scope

This policy applies to paid coaching sessions arranged with Fitliving. Our educational guides on this website are free to read and are not subject to payment or refunds.

2. Your right to cancel

You may request to cancel a booked coaching session before it takes place. Please contact us as soon as possible so we can accommodate your request. Nothing in this policy affects any statutory rights you may have under applicable law.

3. Requesting a refund

• Email us at community@fitliving.world with your name and booking details.
• Tell us the reason for your request so we can assist you promptly.
• We will confirm receipt and let you know the outcome.

4. Timeframes

Approved refunds are processed within 14 days of confirmation, using the same payment method you originally used, unless we agree otherwise. Your bank or provider may take additional time to show the funds.

5. Rescheduling

If you cannot attend a session, you may ask to reschedule at least 24 hours in advance at no extra charge, subject to availability. Late changes may be treated differently depending on the circumstances.

6. Non-refundable situations

Sessions that have already taken place, or services fully delivered at your request within the cancellation period, are generally non-refundable, except where required by law.

7. Contact

For any questions about this policy, contact us at community@fitliving.world or call +64 4 472 2000. Nothing here affects your statutory consumer rights.

Disclaimer: All materials and practices presented are for educational and informational purposes only and are intended to support general well-being. They do not constitute medical diagnosis, treatment, or advice. Before applying any practice, especially if you have chronic conditions, consult a qualified healthcare professional.